Head of Account Management USA

  • Sales US
  • San Francisco, United States

Head of Account Management USA

Job description

ADIKTEEV - WHO WE ARE


Adikteev is the leading app re-engagement platform for performance-driven marketers. We help the world’s top-spending app publishers increase retention, reacquire churned users and drive incremental revenue. App publishers in gaming, eCommerce, on-demand, services and entertainment rely on us to deliver made-to-measure strategies, creatives and algorithms. By combining science and creativity, we deliver best-in-class playable and interactive ads paired with top retargeting tech. We believe in creating a unique strategy for each client based on data to provide measurable and transparent results that increase user LTV and fuel business growth.


Adikteev is #10 among Inc. Magazine’s Top 5000 fastest growing companies and ranked in the top retargeting partners of the world for two consecutive years by AppsFlyer Performance Index.


Adikteev has recently passed the 2021 HappyIndex®AtWork as well as the 2021 TechAtWork® certifications. As a committed employer of choice, our company has recently signed the French National Diversity Chart and is a member of the AFMD (aka “Association Française des Managers de la Diversité”).

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OUR NEED - WHAT WE ARE LOOKING FOR


We are looking for a Head of Account Management USA to join the Revenue team and take the lead of our Client Partners and Account Coordinators.


Your main responsibilities will include the coaching and management of our Account Management team, ensuring highest standards regarding our client service quality in order to maintain a strong growth trend.


YOUR CORE RESPONSIBILITIES


  • Define efficient internal process to strengthen and fasten our client services
  • Support sales team on complex topics to unlock key opportunities
  • Define service playbook and training to ensure the highest service quality for our clients and ensure consistent growth across all accounts your team is in charge of
  • As team leader and Comex members’ point of contact, you are responsible for communicating and reporting on the company current activities, projections, and any associated post-mortems
  • You are also in charge of building and delivering the strategy and the budget of your department
  • You are accountable for staffing, managing and coaching your teams to ensure your department continuously offers the highest service quality possible

Requirements

KEY REQUIREMENTS


  • Excellent capabilities to execute upsell and cross-sell strategies to unlock business opportunities
  • Curious about technology and customer relationship management
  • Player-coach skillset to manage your team positively and efficiently
  • Experienced in managing managers and coaching for excellence
  • Excellent project management & goal setting skills
  • Strong decision maker, business oriented and ROI oriented
  • Advanced presentation, data analysis and visualization skills
  • Advanced knowledge of Tableau software, Office pack (excel, ppt…) and curious to learn other tools usage

WORKING AT ADIKTEEV - WHAT WE OFFER


 Exciting opportunities in a variety of functions such as product development, engineering, data analysis, business intelligence, sales and corporate

● Teams that think outside the box, and where the word “impossible” is banned from our common language

● Flexibility and agility applied to all our deliverables with a strong push for constant innovation

● A number of perks including competitive insurance schemes, welcoming offices, treats & goodies, and creative ways of communicating and working with one another, be it virtual or face-to-face

● A healthy, worthy and profitable organization whose ambition is to continuously enhance its market share through its innovation and unique identity

● A variety of cultures (15+ nationalities and growing), a diversity of backgrounds (education, experience, and personal journeys) but a unique goal: being bold and daring

● A socially responsible firm with a strong ethos when dealing with environmental topics, and diversity & inclusion: everyone is expected to walk the talk at Adikteev

● An open and transparent culture of communication with no hidden agenda

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As an Employer of choice, Adikteev does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors and clients.